Master the Art of Phone Conversation

The image that you and your employees project can make or break your business. Every time you answer a telephone call you have a valuable opportunity to showcase your business and impress your customers, especially when it is the first point of contact. Set your business apart from others with a professional and courteous phone manner that demonstrates how much you value your customers.

Creating a positive first impression can also lead to great relationships with customers and colleagues alike and better customer service can lead to increased business opportunities of all kinds.


Develop strategies to increase your confidence and build your skills to master the art of phone communication, including how to:

  • create an outstanding image
  • deal with challenging calls and difficult callers
  • use voice and paralanguage to make a great impression
  • handle pressure and stress

Apply these few simple principles immediately after the Master the Art of Phone Conversation workshop – it will make you an effective communicator with a distinct advantage in today’s competitive business world. Book below today!

Friday 13 November, 9.00am – 4.00pm

Business Growth Centre
48 Oakdale Rd, Gateshead NSW

$198 per person

Click here to reserve your place in the above sessions.

Deborah Ifield or Leanne Taylor

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