Increase your sales and profits and reduce your advertising costs by building a base of loyal customers that choose your business time and time again. If you invest time in building customer loyalty there’s a good chance that you won’t need to spend as much on trying to find new customers. Loyal customers talk about your business to their family, friends and colleagues, increasing your word of mouth referrals that bring in new business!
Satisfied customers usually become loyal customers. Discover the keys to customer satisfaction and generate strong customer loyalty that will help your business to succeed and grow.
Learn how to:
- identify your customer and their unique needs
- develop strategies that generate customer loyalty
- diagnose problems and develop solutions
- value customer complaints and turn them into customer satisfaction!
After the Build Your Business with Loyal Customers workshop, you should be able to focus on creating customer loyalty that will drive repeat business and help protect you from losing your sales to competitors. Better still, customer satisfaction is a win-win outcome for both you and your customer. Reserve your seat now!
Wednesday 21 October, 9.00am – 4.00pm
Business Growth Centre
48 Oakdale Rd, Gateshead NSW
$198 per person
Deborah Ifield or Leanne Taylor